Last Updated: April 19, 2025

This Privacy Policy describes how cambodiaservice.com (“we,” “us,” or “our”) collects, uses, and shares your personal information when you use our website cambodiaservice.com (the “Website”) and the services offered through it (the “Services,” as further described in our Terms of Service. By using our Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect different types of information from you, depending on how you interact with our Website and Services. This includes:  

  • Information You Provide Directly:
    • Account Information: When you create an account (as detailed in Section 3 of our Terms and Conditions), we collect information such as your name, email address, phone number, and password.
    • Profile Information: You may choose to provide additional information for your public profile, such as your location, profile picture, and areas of interest.  
    • Service Listings (for Service Providers): If you are a Service Provider, you will provide information about your services, including descriptions, pricing, availability, qualifications, and potentially photos (subject to our Fair Use Policy).
    • Booking and Payment Information: When you book or pay for services (as outlined in Section 4 of our Terms and Conditions), we collect necessary transaction details, which may include your billing address and payment card information (note: we may use third-party payment processors, as detailed below).
    • Communications: Any information you provide when you contact us for support, inquiries, or feedback.
    • Reviews and Feedback: Content you submit in the form of reviews, ratings, or other feedback related to Service Providers or the Website.
  • Information We Collect Automatically:
    • Usage Data: We collect information about how you use our Website, such as the pages you visit, the links you click, the searches you conduct, and the duration of your sessions.  
    • Device Information: We collect information about the device you use to access our Website, including your IP address, browser type, operating system, device identifiers, and mobile network information.  
    • Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings (see Section 5 below for more details).  
    • Location Data: With your consent, we may collect precise location data from your device to provide location-based services or features. You can typically control location sharing through your device settings.
  • Information We Receive from Third Parties:
    • Service Providers: We may receive information about you from the Service Providers you engage with through our platform, such as confirmation of service completion or feedback.
    • Payment Processors: Our third-party payment processors may share transaction details with us to facilitate payments and refunds.
    • Social Media Platforms: If you choose to connect your social media account with our Website, we may receive certain information from that platform, depending on your privacy settings.

2. How We Use Your Information

We use your personal information for various purposes, including:

  • Providing and Maintaining the Services: To operate our Website, facilitate connections between Users and Service Providers, process bookings and payments, and provide customer support.
  • Personalizing Your Experience: To tailor the content and features you see on our Website, including recommending relevant services and Service Providers.
  • Communication: To communicate with you about your account, bookings, updates to our policies, and promotional offers (where permitted by law and your preferences).
  • Improving Our Website and Services: To analyze usage patterns, conduct research and development, and enhance the functionality and user experience of our Website.
  • Ensuring Safety and Security: To monitor and prevent fraudulent activities, enforce our Terms and Conditions, and protect the security of our platform and users.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.
  • Marketing and Advertising: To display targeted advertisements and send promotional materials based on your interests and preferences (subject to your consent where required).

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

  • Service Providers: We share your contact information and booking details with the Service Providers you choose to engage with through our Website to facilitate the provision of services.  
  • Other Users: Certain information, such as your public profile and reviews, may be visible to other Users of our Website.
  • Third-Party Service Providers: We engage third-party service providers to perform various functions on our behalf, such as payment processing, data analysis, email delivery, hosting services, and marketing assistance. These providers have access to your personal information only to the extent necessary to perform their services and are obligated to maintain its confidentiality.  
  • Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or similar corporate transaction, your information may be transferred to the acquiring entity. We will notify you if such a transfer occurs and your information becomes subject to a different privacy policy.  
  • Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a court order or government investigation.  
  • Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.  
  • With Your Consent: We may share your information with third parties with your explicit consent.  

4. Your Choices and Rights

You have certain rights regarding your personal information, which may vary depending on your location:

  • Access and Rectification: You may have the right to access the personal information we hold about you and to request corrections to any inaccurate or incomplete information. You can typically review and update your account information through your account settings.  
  • Erasure: You may have the right to request the deletion of your personal information, subject to certain exceptions.
  • Objection to Processing: You may have the right to object to the processing of your personal information for certain purposes, such as direct marketing.  
  • Restriction of Processing: You may have the right to request the restriction of the processing of your personal information under certain circumstances.  
  • Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.  
  • Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.  
  • Managing Cookies: As mentioned above, you can typically control cookies through your browser settings.

To exercise any of these rights, please contact us using the information provided in Section 8 below. We may require you to verify your identity before responding to your request.

5. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing activities. These technologies help us to:  

  • Essential Cookies: Enable the core functionality of our Website, such as user authentication and account management.
  • Performance Cookies: Analyze how users interact with our Website to improve its performance and design.
  • Functionality Cookies: Remember your preferences (e.g., language settings) to provide a more personalized experience.
  • Advertising Cookies: Deliver targeted advertisements based on your interests and browsing history.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of our Website.  

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include technical, administrative, and physical safeguards. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.  

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period may vary depending on the type of information and the purpose for which it is processed. We will securely delete or anonymize your personal information when it is no longer needed.  

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using our Contact Form.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically. If we make significant changes, we may provide you with more prominent notice, such as by email or through a notification on our Website.